Fixing hiring quality and early attrition
A diagnostic overhaul of an organisation’s talent acquisition process (interviewers, interview design, competency measurement and test validation) that sharply reduced joining drops and competency issues.
Request the Full Case StudyAll Case StudiesThree linked problems: retention, competency and interviewers
New hires were dropping out on day one and in their first months, competency gaps were surfacing after joining, and candidates selected at one interview level were frequently rejected at the next.
- Interviewers were least motivated and each followed their own process
- A lack of basic interviewing skills and non-standardised questions
- No competency framework, unclear JDs and validation issues in measurement
- The selection test (GATE) did not predict retention
- The process was not validated against top performers or long-tenure employees
A six-part redesign of how talent is selected
Clarity before selection
Clear job descriptions, a focused 80-20 competency framework and role choices offered to candidates.
A standard interview
A common interview format, an item bank with defined difficulty levels, and a training module for interviewers.
Competency-based interviews
Assessing memory, logic, aptitude and creativity, validated on an ongoing basis against top performers and long-tenure employees.
Selection test frameworks
Frameworks linking test results to retention and to performance, with validation training for the team.
Interviewing skills training
Building interviewers’ core skills, including reading candidate behaviour and body language.
Interviewer IDPs
Individual development plans for interviewers to sustain improvement after training.
Better hires who stay
Fewer first-day drops
First-day joining drops were mitigated by 83%.
Fewer competency issues
Post-joining competency issues went down by 61%.
More consistent interviews
Correlation between interview levels 1 and 2 rose 28%, and between levels 2 and 3 rose 34%.
Better early retention
Drops in the first two months were mitigated by 18%.
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